How to Manually Update eClaims

Dropping Updates Files into eClaims Folder

  1. Download the update. Click here to download ‘Release 29/12/2021 version 2.02.20’
  2. Log into the eClaims server, if possible
  3. Navigate to eclaims directory ie. C:\eclmpluswin or \\server\eclmpluswin
  4. Open eclmpluswin\updates folder
    1. Delete any files within this folder
  5. Copy the files within the zip file updates.zip into the updates folder (do not just drop the zip within the updates folder)
  6. Now within the updates folder, you will see a folder called utils, open this folder, then open the updmbs folder
  7. Copy the files within the zip file updmbs.zip into the eclmpluswin\utils\updmbs folder (do not just drop the zip within the eclmpluswin\utils\updmbs folder)
    1. If files with the same name exist, just replace them with these new files
  8. Now within the eclmpluswin\updates folder, you will see a folder called utils, open this folder, and you will find a zip file called utilsdbfs.zip
  9. Copy the files within the zip file utilsdbfs.zip into the eclmpluswin\utils folder (do not just drop the zip within the eclmpluswin\utils folder)
    1. If files with the same name exist, just replace them with these new files
  10. eClaims will naturally update itself tmrw morning, when the first person logs in, unless you have a scheduled task to run earlier. If you wish to force the update now – make sure everyone is out of eClaims and follow the next section.

Forcing the Update

  1. Once you ensure everyone has logged out of eClaims
  2. Log into eclaims
    1. Run eClaims as an Administrator (by right clicking the eClaims icon)
  3. Go to Maintenance Menu eclaims 1
  4. Click on System Setup
    1. it will ask you for a password, try: admin
  5. Click on the tickbox Auto Backup
  6. Then un-tick > Enable Auto Backup
  7. Click OK
  8. Click back into Auto Backup again
  9. Now tick > Enable Auto Backup
  10. Click OK
  11. Exit out of eClaims
  12. Log back into eClaims, run eClaims as an Administrator (by right clicking the eClaims icon)
  13. You will notice eClaims run through a process of a backup, reindex and then the update
  14. Once completed successfully, it will come up with a pop up windows ‘eClaims Server updated successfully’.
  15. That’s it!